Terms of Service – Sailaja Silks

Last updated: 18 October 2026

Welcome to Sailaja Silks. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

1. General Information

Sailaja Silks offers sarees and related products through our online store. We reserve the right to update product information, prices, availability, offers, and these terms when necessary.

2. Product Details and Colours

We make every effort to display our sarees, colours, designs, fabric details, blouse details, and prices accurately.

However, slight colour variations may occur due to lighting, photography, screen settings, and device resolution. Such variations may not be fully reflected in product photographs.

Customers must carefully check the product description, price, fabric, colour, design, blouse details, and other specifications before placing an order.

3. Orders and Payments

Orders are subject to product availability and successful payment, where applicable.

Please verify your delivery address, contact number, selected product, and order details before completing your purchase. If an order cannot be fulfilled, we will contact the customer regarding the next steps.

4. Shipping and Delivery

We aim to dispatch orders within 48 hours of payment, subject to product availability and operational circumstances.

Free shipping is available only for South Indian states. Shipping charges may apply to other destinations and will depend on the applicable shipping arrangements.

Delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.

Please ensure that your delivery address and phone number are accurate when placing an order.

5. No Return and No Exchange Policy

All saree sales are final. We do not accept returns or exchanges.

Customers are requested to carefully review the saree details, photographs, price, fabric, colour, design, and blouse information before ordering.

This policy does not remove any rights or remedies that cannot legally be excluded under applicable law.

6. Damaged or Incorrect Products

If you receive a damaged product or a product different from the one ordered, contact us promptly through our official customer support channel.

A complete, continuous, unedited parcel-opening/unboxing video is mandatory for any damage or wrong-product claim.

The video must clearly show the unopened parcel, shipping label where visible, opening of the package, and the product received. Please retain the original packaging and all items until the matter is reviewed.

Claims will be reviewed based on the available evidence and applicable law. Submitting a video does not automatically guarantee approval.

7. Offers and Promotions

Promotional prices, discounts, and special offers are subject to their stated terms, availability, and validity period. Offers may be changed or withdrawn where permitted by law.

8. Website Use

Customers agree not to misuse our website, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.

We may restrict access or cancel fraudulent or abusive transactions where permitted by law.

9. Website Content and Intellectual Property

Website text, photographs, graphics, logos, and other content belong to Sailaja Silks or their respective rights holders. They may not be copied, reproduced, or used commercially without permission, except where permitted by law.

10. Limitation of Liability

We strive to provide accurate information and reliable service. To the extent permitted by applicable law, Sailaja Silks is not responsible for indirect losses arising from website interruptions, courier delays, or circumstances beyond our reasonable control.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

11. Privacy

Customer information is handled in accordance with our Privacy Policy. By using our website, customers should review that policy to understand how their information is collected and used.

12. Changes to These Terms

We may revise these Terms of Service from time to time. The latest version will be published on our website with the updated date.

13. Contact Us

For order-related questions or support, contact Sailaja Silks.

Email: sailajasilks@gmail.com
WhatsApp: +91 98495 53901

Visit our store: https://maps.app.goo.gl/vuZvwu6KsMqR6gWZ6?g_st=ic

Thank you for shopping with Sailaja Silks.