Shipping Policy
At Sailaja Silks, we carefully pack every order and work to dispatch your sarees as quickly and safely as possible.
1. Shipping Availability
We currently provide shipping across India through our courier and logistics partners.
Free Shipping is applicable only to South Indian states, subject to the applicable order/product terms displayed on the website.
For locations outside South India, applicable shipping charges will be communicated or displayed at the time of ordering.
2. Order Processing & Dispatch
Orders are generally processed after successful confirmation of the order and payment.
We aim to dispatch orders within 1–3 working days.
During festive seasons, sales, special offers, holidays or periods of high order volume, dispatch may take additional time.
Once your order has been dispatched, you will receive the available tracking details through the contact information provided with your order.
3. Delivery Time
Delivery generally takes approximately 3–7 working days after dispatch, depending on the destination, courier partner and service availability.
Delivery timelines are estimates and are not guaranteed. Remote locations, weather conditions, holidays, courier delays and other circumstances beyond our control may result in additional delivery time.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Area
- Locality
- City
- State
- PIN code
- Valid mobile/WhatsApp number
Sailaja Silks will not be responsible for delays, failed delivery or additional shipping charges resulting from an incorrect or incomplete address or contact details provided by the customer.
5. Tracking Information
After dispatch, tracking details will be shared through the available communication channel.
Please note that tracking information may take some time to become active after the courier partner receives the parcel.
If the tracking information does not update immediately, please allow some time for the courier system to register the shipment.
6. Delivery Attempts & Undelivered Parcels
Courier partners may make multiple delivery attempts according to their service policies.
Customers are requested to be available at the provided delivery address and to respond to calls from the courier partner when necessary.
If a parcel is returned to Sailaja Silks because of:
- Incorrect or incomplete address
- Customer not being available
- Customer refusing the parcel
- Failure to respond to the courier
- Repeated unsuccessful delivery attempts
additional shipping charges may apply if the customer requests re-dispatch.
7. Delays in Delivery
Sailaja Silks will make reasonable efforts to ensure timely delivery. However, we are not responsible for delays caused by:
- Courier/logistics partners
- Weather conditions
- Natural disasters
- Strikes or transport disruptions
- Festivals or public holidays
- Remote-area delivery restrictions
- Incorrect address or contact details
- Other circumstances beyond our reasonable control
We will assist customers in following up with the courier whenever possible.
8. Damaged or Tampered Parcel
If the parcel appears significantly damaged or tampered with at the time of delivery, customers are requested to take photographs/videos of the outer package and contact Sailaja Silks immediately.
For any claim involving a damaged product, wrong product or missing item, a complete and continuous parcel-opening/unboxing video is mandatory.
Please refer to our Return, Refund & Cancellation Policy for the complete claim requirements.
9. Unboxing Video Requirement
Customers must record a complete video while opening the parcel.
The video should clearly show:
- The unopened parcel.
- The shipping label.
- The complete opening of the parcel.
- The product received.
- Any damage, wrong product or missing item.
The video must be continuous and unedited.
Claims without the required unboxing video may not be accepted.
10. International Shipping
International shipping, if offered, will be subject to destination, courier availability, applicable shipping charges and customs requirements.
Any customs duties, import taxes or other charges imposed by the destination country will be the responsibility of the customer unless specifically stated otherwise.
11. Contact Us
For shipping-related questions, order tracking or delivery assistance, please contact us through WhatsApp:
WhatsApp: +91 98495 53901
Please keep your Order ID ready when contacting us.
Important
By placing an order through the Sailaja Silks website, the customer acknowledges and agrees to this Shipping Policy and confirms that the delivery information provided at the time of ordering is complete and accurate.