Refund policy

RETURN & EXCHANGE POLICY

NO RETURN OR EXCHANGE

All saree purchases are final sale. We do not accept returns or exchanges for change of mind, colour preference, size preference, or any other reason.

DAMAGE / WRONG PRODUCT EXCEPTION

If you receive a damaged or incorrect saree, please follow these conditions:

A complete parcel-opening/unboxing video is mandatory. The video must clearly show the sealed parcel and the entire opening process.
Immediately after opening, check the saree carefully and take clear photos/videos of the issue.
Share the unboxing video and photos/videos of the damaged or incorrect product with us on WhatsApp: 9849553901.
Please do not use, wash, alter, or remove tags from the saree.
Our team will verify the claim and guide you through the next steps via WhatsApp.
Approved exchanges are generally processed within 1–2 working days, subject to product availability.
If a refund is approved, the amount will be credited to the original payment method within 5–7 working days.

IMPORTANT

Without a complete parcel-opening/unboxing video, damage or wrong-product claims may not be accepted.

Please carefully check the saree details, colour, fabric, price, and other product information before placing your order.

SAILAJA SILKS
📱 WhatsApp: 9849553901
📧 Email: sailajasilks@gmail.com