Return and Refund Policy
At Sailaja Silks, we carefully check and pack every saree before dispatch. We request our customers to review the product details, colour, fabric, price and other specifications before placing an order.
1. No Return & No Exchange
All orders placed through the Sailaja Silks website are non-returnable and non-exchangeable.
We do not accept returns or exchanges for:
● Change of mind
● Colour preference
● Difference in colour caused by lighting, photography or screen settings
● Fabric preference
● Design or pattern preference
● Minor variations in weaving, texture, printing or embellishments that are inherent to the product
● Slight differences between the product image and the actual product
● Incorrect selection of a product by the customer
● Orders placed after reviewing the product details
Therefore, customers are requested to carefully check all product details before placing the order.
2. Damaged or Wrong Product
If you receive a damaged product or a product different from the one ordered, please contact us immediately.
Mandatory Unboxing Video
A complete, continuous parcel-opening/unboxing video is mandatory for any claim relating to:
● Damaged product
● Wrong product
● Missing product/item
The video must clearly show:
1. The unopened parcel/package.
2. The shipping label/order details.
3. The complete opening of the parcel.
4. The product received.
5. The issue/damage clearly visible.
The unboxing video must be recorded from the beginning of opening the parcel without any cuts, pauses or editing.
Claims without a proper complete unboxing video may not be accepted.
3. Time Limit for Claims
Any damage, wrong-product or missing-item claim must be reported to Sailaja Silks within 24 hours of delivery.
Please send your Order ID, complete unboxing video and clear photographs/videos of the issue to our official WhatsApp number:
WhatsApp: +91 98495 53901
Claims submitted after the specified time may not be considered.
4. Verification of Claims
Once we receive the claim, our team will review the unboxing video, order details and product information.
If the issue is verified as an error from Sailaja Silks, we will provide an appropriate resolution, which may include replacement of the product or another resolution at our discretion, subject to product availability.
A replacement is subject to availability of the same product/design.
5. Refund Policy
Sailaja Silks does not provide refunds for change of mind, personal preference or normal product variations.
Where a refund is specifically approved by Sailaja Silks due to an eligible issue, the refund will be processed through the original payment method or another suitable payment method, as applicable.
Refund processing time may depend on the payment gateway, bank or payment service provider.
6. Order Cancellation
Orders may be processed for dispatch soon after confirmation. Therefore, cancellation requests are not guaranteed once an order has been confirmed, packed or dispatched.
Customers who wish to request cancellation should contact us as soon as possible through WhatsApp:
+91 98495 53901
Once an order has been dispatched, cancellation may not be possible.
7. Product Variations
Sarees may have natural variations in:
● Colour
● Weaving
● Texture
● Embroidery
● Handwork
● Border and pallu details
Such variations may occur because of the nature of the fabric, weaving/printing process, lighting conditions and differences in individual screens and are not considered defects.
8. Before Placing Your Order
Customers are requested to carefully check:
● Saree name and description
● Price
● Colour
● Fabric
● Design
● Border and pallu
● Blouse details, where applicable
● Any other specifications mentioned on the product page
If you require clarification before ordering, please contact us through WhatsApp.
WhatsApp: +91 98495 53901
9. Shipping
Free shipping is applicable only to South Indian states, subject to the applicable terms mentioned on the website.
Shipping timelines may vary depending on the destination, courier service and circumstances beyond our control.
10. Contact Us
For any questions regarding orders, damaged products or wrong-product claims, please contact:
Sailaja Silks
WhatsApp: +91 98495 53901
Please keep your Order ID ready when contacting us regarding an order.
Important
By placing an order through the Sailaja Silks website, the customer acknowledges and agrees to the above Return, Refund & Cancellation Policy and confirms that they have reviewed the product details before placing the order.