Shipping Policy

Last updated: 18 October 2026

Thank you for shopping with Sailaja Silks. We aim to process and deliver your orders as smoothly as possible. Please read our shipping policy before placing an order.

1. Order Processing and Dispatch

• Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment, subject to product availability.

• Orders placed on Sundays, public holidays, or during busy sale periods may require additional processing time.

• Once your order is dispatched, delivery depends on the courier service and destination.

2. Shipping Charges

Free shipping is available only for South Indian states.

Eligible destinations include Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, and Kerala. Puducherry may also qualify, subject to the shipping arrangements applicable to your order.

For destinations outside these eligible areas, shipping charges may apply. Any applicable charges will be communicated or displayed before the order is completed.

3. Estimated Delivery Time

Delivery times depend on the delivery address, courier service, and local conditions. We will provide tracking information when available.

Delivery may take longer during festivals, public holidays, adverse weather, courier disruptions, or other unforeseen circumstances. Delivery estimates are not guaranteed.

4. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, and active contact number.

Please check your details carefully before completing your order. Additional charges or delays may occur if an order requires redirection or re-delivery because of incorrect information, subject to the applicable courier terms and law.

5. Order Tracking

If tracking is available for your shipment, the tracking details will be shared through the contact information provided with your order.

Please allow time for the courier tracking system to update after dispatch.

6. Delayed, Lost, or Undelivered Shipments

If your shipment is delayed or the tracking information has not changed for an extended period, contact us so we can help check the shipment status with the courier.

Delivery dates may be affected by circumstances beyond our reasonable control. We will assist with available tracking and courier enquiries.

7. Incorrect or Damaged Products

Please record a complete, continuous, unedited parcel-opening/unboxing video when opening your package.

This video is mandatory when submitting a claim for a damaged product or a product different from the one ordered. It should show the unopened parcel, shipping label where visible, opening of the package, and the item received.

Please retain the packaging and contact us promptly if there is an issue. Claims will be reviewed based on the available evidence and applicable law.

8. Returns and Exchanges

Sailaja Silks follows a no-return and no-exchange policy, subject to rights and remedies that cannot legally be excluded under applicable law.

Please carefully review the product photographs, fabric, colour, design, price, and blouse details before ordering.

9. Contact Us

For shipping questions or order assistance, please contact us:

Email: sailajasilks@gmail.com

WhatsApp: +91 98495 53901

Visit our store: https://maps.app.goo.gl/vuZvwu6KsMqR6gWZ6?g_st=ic

Thank you for choosing Sailaja Silks.